Privacy Policy
Last updated: January 2026
1. Introduction
HW3D ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our 3D printing services.
2. Information We Collect
- Contact Information: Name, email address, phone number, and company name when you submit enquiries or quote requests.
- Project Files: 3D model files (STL, 3MF, OBJ, STEP) that you upload for quotes or printing.
- Usage Data: Information about how you use our website, collected through cookies and Google Analytics.
- Shipping Information: Delivery address when you place an order.
3. How We Use Your Information
We use the information we collect to respond to your enquiries, provide quotes, process orders, improve our website, and communicate with you about our services.
4. Cookies
We use essential cookies to ensure the website functions correctly and optional analytics cookies (Google Analytics) to understand how visitors use our site. You can accept or decline non-essential cookies via the cookie consent banner.
5. Your Rights
Under GDPR, you have the right to access, correct, or delete your personal data. Contact us at harry@hw3d.uk to exercise these rights.